As the facilities manager of a large multi-specialty healthcare campus located in Brampton, Ontario, I was facing increasing concerns regarding accessibility and navigation challenges experienced by patients and visitors with visual impairments.
Our 300,000 square foot hospital complex housed multiple medical departments, laboratories, diagnostic centers, a pharmacy, cafeteria and administrative offices spread across two buildings connected by skywalks. With over 2,000 staff members and 6,000 daily patient visits on average, navigating this sprawling infrastructure posed difficulties, especially for those reliant on their sense of touch for spatial orientation.
I was approached by a colleague who is legally blind regarding frequent disorientation faced by him within our facility. He shared how the lack of tactile floor guidance, poor signage contrast, and inadequate lighting along egress paths often left him feeling lost and anxious. Hearing his struggles resonated with me the urgency to rectify these non-compliant gaps jeopardizing safety. "Accessibility is a basic human right. We owe it to our community to foster independence through universal inclusion," remarked my colleague sagely. His words stirred me to urgent action.
A preliminary accessibility audit revealed our campus sorely lacked AODA-compliant tactile floor systems to assist visually impaired individuals. Without detectable floor guidance, finding amenities like diagnostic labs from the entrance, crossing multi-level intersections, or pinpointing the exit staircases in emergencies proved extremely challenging. Relying on assistance from strangers invading one's autonomy proved undignified and disruptive. Our infrastructure, dating back decades, failed to consider evolving codes prioritizing diverse mobility needs.
Determined to rectify this, I began researching
accessible wayfinding solutions. Stumbling upon the website of Tactile Solution Canada proved hugely insightful. Reading their in-depth articles enlightened me regarding evolved regulations, the importance of early accessibility planning, and code-compliant tactile product options optimally suited for healthcare settings. Mr. Thomas was also extremely helpful in navigating technical requirements while addressing our unique complex layout and high footfall.
With committee consensus and management buy-in, an extensive overhaul began. We prioritized upgrading entrances, elevated walkways, and all amenity access points first based on high usage and emergency preparedness. All egress routes within the buildings and floor-wise guidance paths connecting diagnostic departments were targeted next based on a phased rollout plan.
Research led me to discover Tactile Solution Canada's depth of accessibility knowledge and code-vetted product library. As subject matter experts, their consultants thoroughly assessed footfall patterns and infrastructure realities before tailored recommendations.
Tactile walking surface indicator solutions specified included heavy-duty, rigorously tested formulations substantiated to withstand our facilities' amplified demands sustainably for decades:
Along multi-level skywalk intersections posing serious disorientation risks, we installed heavy-duty ADA and CSA B651 compliant ARMOR TILE featuring detectable barred arrows aligned with centerlines to optimize visibility for low-vision users.
Guiding seamless circulation throughout our sprawling infrastructure, I selected the premium engineered ACCESS TILE system boasting replaceable modular pre-cut polymer tiles for future upgrades. Their complex truncated dome patterns ensured code-compliant detectability underfoot while withstanding relentless footfalls expected in a hospital setting. This system delineated a logical sequence of diagnostic departments on each floor, simplifying navigation.
To aid egress during emergencies or power failures complying with NFPA codes, we installed ECOGLO permanent photoluminescent stair nosings bearing a horizontal stripe illuminating even in near darkness coupled with photoluminescent EXIT signs recharging daily by ambient lighting. This redundant system boosted emergency preparedness without dependence on electricity.
For a universally inclusive design promoting dignity for all, I engaged Tactile Solution Canada's expert installation team to meticulously overlay the specified AODA-compliant products across demarcated routes as per manufacturers' instructions. Proper surface preparation, precise spacing, and full adhesive curing ensured longevity. Temporary detectable floor decals were also placed during interim phases to avoid disruption during partial renovations.
Post the exhaustive campus-wide upgrade phased over six months, we conducted a staff and patient satisfaction survey which yielded overwhelming positive feedback. Stories of increased confidence, reduced anxiety, and enhanced participation left me motivated. Periodic inspections also affirm that the systems withstood heavy usage while maintaining code compliance seamlessly. Our hospital's accessibility reputation grew, attracting a more diverse clientele profile.
Emboldened by this inclusion success, I've since become an accessibility champion sharing best practices with my hospital network. My enriched understanding helped streamline upgrades at multiple congregate care facilities. I'm also an advisor for Tactile Solution Canada assisting other building managers translate regulations into practical inclusive solutions. As Canada progresses towards its 2040 vision of barrier-free communities, each updated space nurtures belonging and civic participation for vulnerable demographics. True accessibility stems from proactive mindsets championing dignity through universal design from the very start.
My accessibility journey transformed me from an unaware facility manager battling non-compliance reactively to an empowered inclusion leader advocating for communities proactively. Challenges will always exist, but together through open dialogue and innovative problem-solving and by keeping human needs at the core, we can progressively overcome barriers and foster a society where no one faces access-related obstacles in their daily lives.
I hope sharing my accessibility success story proves inspiring. I can't thank Tactile Solution Canada enough for working collectively towards realizing Vision 2040, where true belonging overcomes mere legislation for citizens of all diversities.
